Service Planning: Part 1

This video series was created for DDA case managers, to describe and demonstrate a person centered approach to service planning. The following message to case managers and all DDA staff comes from Assistant Secretary, Evelyn Perez. Informing Families was given permission to share the message and video series to further inform and educate individuals and families about the services and values of DDA. All rights and permissions for reuse remain with the Washington State Department of Social & Health Services.


2015 is bringing new and exciting changes in our work and programs, and rules and policies. Recently, the Centers for Medicare and Medicaid Services released new standards for Person Centered Service Planning (PCSP) that each state must implement.  As you know, this is a process that puts the person in charge of planning meetings, and ensures that the voice of the individual and family is heard during the assessment and service planning process.  PCSP acknowledges our clients and families as the expert on their goals and needs; and works with them to meet those goals and needs through paid or unpaid means.

The concept isn’t new to us but it is very important to reemphasize and revitalize our use of this concept.  I remember hearing about person centered planning early on in my career with the Developmental Disabilities Administration. I see PCSP as a natural extension of our administration’s long-held residential and county guidelines that emphasize inclusion and making sure the individual who receives our services is central to the assessment and service planning process.

We will engage in a conversation to revitalize the use of this practice and what it means for you and our clients. I will share with you a series of short videos over the next several months to provide you with information on PCSP. We will talk about how we incorporate and put together a meaningful plan of services and supports for our clients. Ron Bryan and his team will be providing training in the field during the month of May.

Thank you for the continued work you do to transform the lives of the citizens of our state.



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